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Description
Help with the Hachem Dental Care ordering app — orders, deliveries, invoices, or anything in the app.
Contact us
Email
info@hachemdentalcare.com
Lebanon
Tel +961 1 695411 ·
Mob +961 3 815411
New Rawda – Apotres College Street, Meten, Lebanon
United Arab Emirates
Tel +971 4 564 6331 ·
Mob +971 54 321 4582
R03 S09, France Cluster, International City, Dubai, UAE
Common questions
My account is waiting for approval
New accounts are reviewed by our staff before ordering is enabled. If it has been more than one working day, contact us and we’ll check.
I’ve forgotten my password
Use Forgot password on the sign-in screen. We’ll email you a code.
My order still says submitted
Orders are reviewed and approved by our office before the invoice is raised. You’ll see the status change in the app, and get a notification if you’ve enabled them.
A discount code didn’t work
The app shows the reason when a code is rejected — it may have expired, be limited to certain products, or need a minimum order value. If the reason isn’t clear, contact us.
I’m not getting notifications
Check that notifications are allowed for the app in your phone’s Settings, then open Profile → Account → Notifications in the app. Order updates and “Offers and news” are separate — turning off offers never stops order updates.
I want to close my account
In the app: Profile → Account → Delete account. Or use the account deletion page.